Support

Execute by Execute Labs

Need help with Execute? We're here. Email us and we'll get back to you, usually within 1–2 business days.

Contact us
support@executelabs.ca
Please include your account email and a description of the issue.

Frequently asked questions

How do I sign in?

You can create an account or sign in using an email one-time passcode (we email you a code), or by signing in with Apple or Google. No password to remember.

How do I start a free trial or subscribe to Premium?

Core manual tracking is free. Premium unlocks AI-powered training plans, meal guidance, and insights. Open the app, go to the Premium screen, and choose a monthly or annual plan. On iPhone, the purchase is handled securely through Apple In-App Purchase.

How do I cancel my subscription?

On iPhone, subscriptions are managed by Apple. Go to Settings → tap your name → Subscriptions, select Execute, and tap Cancel Subscription. Your Premium access continues until the end of the current billing period.

How do I get a refund?

Purchases made through the App Store are handled by Apple. Request a refund at reportaproblem.apple.com using the Apple ID you purchased with.

I paid but Premium isn't unlocked. What do I do?

First, open the Premium screen and tap Restore Purchases, making sure you're signed in to the same Apple ID and Execute account you used to subscribe. If it still doesn't unlock, email us at support@executelabs.ca and we'll sort it out.

How do I delete my account and data?

In the app, go to Profile → Delete Account. This permanently removes your cloud data, including workouts, nutrition logs, goals, and profile information. Note that canceling a subscription and deleting your account are separate steps — cancel your subscription through Apple first if you no longer wish to be billed.

How does meal photo and barcode tracking work?

Tap to log a meal, then either snap a photo to estimate its macros or scan a product barcode for fast logging. Execute uses your device camera only for these features; you can manage the camera permission anytime in your device Settings.

Is Execute medical advice?

No. Execute is a fitness and performance tool, not a medical device or healthcare provider. Plans and AI recommendations are for general fitness purposes only. Always consult a qualified healthcare professional before starting any exercise or nutrition program.